At VAIRKKO one of our main focuses is on customer success. This focus on customer success and satisfaction has led to an industry leading 98% client retention rate. We recognize that businesses and organizations are looking for a fully mobile web based platform that meets their needs today, but can continue to meet their needs into the future as the landscape for workforce management changes.
Our focus on customer success starts when a prospect begins to evaluate any of our cloud based modules. During this phase we offer our clients online demos of the available tools so that they can get an understanding of how the system can benefit their organization. While we do not offer a free trial, we offer a log-in to our system so potential clients can get a feel of the system on their own. During this time the prospect has full access to all of our support features and channels including, free phone support, and on-demand video tutorials.
Next, throughout the implementation phase we work with our clients to ensure that their system is up and running in a timely manner. Each new client is assigned a highly trained onboarding specialist who will ensure that the implementation and deployment process is a success. Included with every implementation is an data import service which allows our clients to have their initial data imported into their new VAIRKKO Platform saving them time, energy and money. Next we ensure that they receive the training and information they need to be successful. Our implementation specialists leave nothing to chance. Once the new client is set up and training is complete the implementation specialist continues to work closely with them over the next few months to ensure continued client success.
Once a new client is fully implemented and up and running the training, support, and service don’t stop. In fact we offer live online webinar style training twice a day Monday through Friday. In addition our clients have access to our knowledge base where they can read about frequently asked questions, review helpful step-by-step “how to” articles, and submit a support tickets as needed. Clients also have access to several video tutorials and can contact our support team by phone to get answers to their day-to-day questions. Our clients are also invited to submit feature requests. Other VAIRKKO Platform users can then vote on those feature requests and each month our development team looks at the voting results when they are deciding what features to add or enhance. Plus we always post what updates and improvements have been made so clients know about the latest upgrades as they are rolled out.
As you can see throughout the entire customer life cycle the entire VAIRKKO team keeps your success as our number one focus. Check us out today and I am sure that you will see why our client retention rate is 98%. You can visit www.vairkko.com, email us at info@vairkko.com, or call us at 1-888-290-0671. Plus don’t forget to follow us and connect with us on social media.