You know you need to train your staff to win. Here are the top 5 things smart employers are training their staff about.
Workplace safety and accident prevention
Teaching your staff the importance of safety is essential. First, OSHA requires it. In fact they have a 270 page document that outlines required safety training for general industry as well as for industries that are at higher risk for workplace accidents. You can check out the document here. https://www.osha.gov/Publications/osha2254.pdf
New employee orientation and on-boarding
Study after study has proven that an effective on-boarding system helps ensure employee success. Most new hires that “do not work out” fail because their company lacks a high quality and effective on-boarding and orientation process. An effective on-boarding process should allow the employee to truly understand expectations and key performance indicators. Further more, they should understand steps they can take to ensure their success as well as what tools are available from the company that they should be utilizing to help improve their performance and meet KPIs
Customer service/customer experience
Today’s shopper is savvy. They can do tons of research and comparison shopping online and many products today are priced similar to their competitors. More and more businesses and organizations are finding their competitive advantage is creating a better customer experience. The customer experience begins when a customer first learns about your product and continues throughout the entire customer lifecycle. Every department from marketing, sales, product development, service and installation to accounts receivables and even to your RMA or returns department should understand the importance of the customer experience.
Industry continuing education and certification requirements
More and more occupations require staff members to receive industry specific continuing education in order to remain certified or licensed. Paramedics, plumbers, IT professionals, nurses, electricians, mechanics, boat captains, welders, pilots, insurance and real estate agents are just a few examples. Offering your staff in house training will help ensure they meet government and/or industry training requirements and continue to have the skills they need to perform at their best.
Leadership and management training
Smart employers know that developing future managers and leaders is an essential task. They know that in order to win long term they need to develop today’s individual contributors into tomorrow’s team leaders, department heads, and C-Suite executives. Smart employers know that succession planning is a vital business task.
To learn more about VAIRKKO Training Cloud or to continue the discussion please call us today or request your free demo. We would enjoy the opportunity to chat and hear about your team.